How do I change my settings, contact information, and preferences?

Once you've logged in to your online profile, navigate to the Profile tab, then click on the Member Settings link below the blue member box. From there, you'll be able to edit your contact information, configure your privacy settings, change your password, select your Member Share settings and more. Make sure to keep your address current so that you receive your copies of our publications, your member ID card, and other mailings as quickly as possible.

How do I change my section? 

Your primary section is determined by your mailing address and cannot be changed without changing your address. In addition to your primary section, you may select one secondary section from a drop-down box on the Contact Information page. Say your permanent address is in Boulder, but you make the pilgrimage to the Tetons every summer. By selecting Wyoming as your secondary section, you can stay on top of goings-on there, as well.

I forgot my password and am having trouble resetting it. Help!

From the login page, select “Forgot Password." Enter your email address and you'll receive an email with a temporary password. Once you login, you can reset your password by going to the Member Settings page. 

If you're having trouble finding the email containing your temporary password, check your spam folder. If you've followed these steps with no success, give us a call during business hours at (303) 384-0110 or email [email protected] and we'll get you squared away!

Where is my member card?

New members—who did not select a digital membership—can expect to receive their member ID card and Guidebook to Membership within 4–6 weeks of joining. If you are a renewing member, your card should arrive in 2–3 weeks. Should you need proof of membership while you're waiting for your card to arrive, you may print out a letter on AAC letterhead by logging in to your online profile and clicking on the Proof of Membership link below the blue member box on your Profile page.

 

How do I login to check out library books?

Go to: booksearch.americanalpineclub.org
Go to Log in to your account either on the left side or in the top right corner
Use the email address and password associated with your AAC profile.

Having trouble? View the entire Library FAQ here, or give us a call at the library at 303-384-0112 or email us.
 

What is Member Share? 

Member Share is a network of AAC members that have opted in to sharing beta and/or meeting up with fellow AAC members, either for some climbing or simply to grab a drink and some grub. Member share is completely optional and a great way to meet people in your local climbing community, find a partner when you're on the road, or even locate a place to crash for a few nights.

How do I opt in or out of Member Share?

Click on your Member Share settings to let other members know whether or not you are interested in meeting up to climb, have a guidebook to loan, can spare a couch for an out-of-towner, and more. Under Account Settings, you can select whether or not you'd like to share your email, phone number, and location with other members. In Account Settings be sure to Allow Public Profile so other members can search for you. Only the contact information you've chosen to share will show up in your Public Profile and Member Share Search.

Want to see what your Public Profile looks like? Head over to your Profile and click Public Profile below the blue box.

How do I find members using Member Share?

By using the map tool on your benefits page, you have the ability to see all members in an area that have chosen to make their information public. Simply click on “Find a Member," the city they live in, or their state of residence. To find members in Boulder, CO, either enter “Boulder" to see a map showing members in Boulder, or search using “CO" in order to see a map of the entire state and zoom in to the Boulder area to see more refined results. To find a specific member, simply enter the member's first and last name.

How can I find discounts offered by gyms, lodging, and other businesses in my area?

Beyond helping you to find members near you, the map also displays local businesses, gyms, and lodging that offer discounts to our members. Simply click on any of the buttons on the left-hand side of the map and search by city or state.


What is the AAC's privacy policy?

The AAC collects information you provide and uses this information to better serve you by responding to your requests, customizing your online shopping experience, and sending special offers from our partners. We keep your information secure using Secure Sockets Layer (SSL), which encrypts information you input. You may choose not to provide some information, but this may limit your ability to take advantage of certain features. We will share only the information that you choose to make public with other members through our Member Share. You may opt out of customized shopping, special offers, or member share at any time. For more information, see our full privacy policy.

What is the Great Ranges Fellowship?

At the AAC, we value every gift, no matter what its size. The Great Ranges Fellowship is our way of recognizing and showing appreciation to our most generous donors—those who give a total of $1000 or more over the course of the fiscal year. We thank our Great Ranges Fellows for their support with invitations to exclusive VIP events and AAC trips throughout the year, improved benefits, and timely, “insider" communications through the Fellowship Updates email. 

How do I receive my discounts on gear?

From the main Benefits page of your profile, click on the Discounts, then on the Gear Discounts box. There, you will see a list of all companies that offer discounts to our members. If a code is listed, use that code at checkout. For many brands, you will need to join the AAC's Experticity team in order to take advantage of the discount. To do so, follow the prompts found on the bottom of your Gear Discounts page. In some cases, such as Patagonia, Backcountry.com, The Clymb, and others, neither a code nor an Experticity membership is necessary to receive your discount. Simply click on the link provided on the Discounts page and the discount will be automatically applied.

How do I subscribe to Alpinist, Climbing, or Rock & Ice?

On the Benefits page of your profile, scroll down and click on the Discounts box, then on the Magazine Discounts box. Doing so will take you to a page in our online store with the discounted magazine subscriptions. We send a list of new subscribers to the magazines once a month, so you can expect to see your first issue within six to eight weeks of placing the order.

How can I get my photos published in AAC publications?

We are always looking for awe-inspiring photos to include in our publications. If you have one, please send your submissions to Whitney Bradberry, our Marketing Director, at [email protected]

Your question not answered here?

Shoot us an email at [email protected] or give us a call at (303) 384-0110. We are happy to help in any way we can!